Shipping policy
Shipping, Returns & Refund Policy
Shipping Policy
Processing Time
All orders are processed and shipped within 1–3 business days after purchase. Processing times may vary for handmade, personalized, or made-to-order items. Please refer to the product description for specific production timelines.
Delivery Time
United States: Most orders are delivered within 5–10 business days after shipment.
Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, holidays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address and order value. Free shipping promotions may be available on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this information to monitor your shipment's progress at any time.
Returns & Refund Policy
Return Period
We accept returns within 14 days of delivery. Unfortunately, returns requested after this period cannot be accepted.
Return Eligibility
To qualify for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made jewelry
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Engraved items
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Made-to-order products
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Earrings, due to hygiene reasons
Return Process
To initiate a return, please contact us at:
We will provide detailed return instructions and assist you throughout the return process.
Unless the item arrives damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Exchanges
If you would like a different item, we recommend returning the original item (if eligible) and placing a new order.
Refunds
Once your return has been received and inspected, we will notify you of the approval status of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days. Please note that your bank, credit card provider, or payment processor may require additional processing time before the funds appear in your account.